Privacy Policy

We collect only the information we need to run the store and serve you.

• Account details: name, email address, phone number, and password (stored encrypted).
• Business details for wholesale accounts: company name, tax or registration number, and billing address.
• Order details: items purchased, delivery or pickup preferences, addresses, and payment method type.
• Messages you send us through the contact form, email, phone, or WhatsApp.
• Technical data: device type, browser, pages viewed, and approximate location derived from your IP address.

• Process and deliver your orders, and send order confirmations and delivery updates.
• Provide the right prices and ordering rules for retail and wholesale customers.
• Answer your questions and provide customer support.
• Prevent fraud and keep our website and accounts secure.
• Improve our catalogue, website performance, and customer experience.
• Send marketing messages only when you have asked to receive them.

We do not sell your personal information. We share it only with:

• Delivery partners, so they can bring your order to you.
• Payment providers, to take and confirm your payment.
• Service providers who host our website, send email, and help us run the store, under strict confidentiality.
• Authorities, when the law requires us to.

We use cookies and local storage to keep you signed in, remember your cart, and understand how the site is used.

You can clear or block them in your browser settings, but parts of the store may stop working.

We keep account and order information for as long as your account is open and as long as the law requires for tax and accounting records.

You can ask us to delete your account at any time.

You can ask us to:

• Show you the personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your information, where we are not required to keep it.
• Stop sending you marketing messages.

Passwords are stored encrypted and connections to the store are protected. No system is completely secure, so please use a strong, unique password and keep it private.

Ecommerce is intended for adults and businesses. We do not knowingly collect personal information from children under 16.

We may update this policy from time to time. The date at the top shows when it last changed, and we will tell you about important changes.

Questions about this policy or your information? Email us at hello@ecommerce.com or call (213) 555-0123.